Last updated: 20 September 2026

Grand X respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains what information we collect through staging.grandxpal.com, how we use it, where it may be stored, and the choices available to you.

1. Information We Collect

Depending on the form or service you use, we may collect:

• • Name, email address, telephone number, city, age, and contact details.

• • Gaming interests, gamer tag, Discord username, games played, team information, and experience level.

• • Company or project name, industry, contact person, partnership interests, and submitted messages.

• • Newsletter preferences, media consent, and acceptance of applicable terms and conditions.

• • Information you voluntarily provide when contacting us, registering for our community, joining an event, presenting a project, or proposing a partnership.

• • Technical information such as browser type, device information, IP address, pages visited, and basic website usage data.

Please provide only information that is accurate and necessary for your request.

2. How We Use Your Information

We may use your information to:

• • Respond to enquiries and contact requests.

• • Process community, player, creator, partnership, event, or tournament registrations.

• • Communicate about relevant opportunities, activities, and services.

• • Send newsletters only where you have chosen to subscribe.

• • Manage media permissions where explicit consent has been provided.

• • Operate, secure, analyse, and improve our website and services.

• • Prevent misuse and comply with applicable legal obligations.

We do not sell your personal information.

3. Google Sheets and Service Providers

Form submissions may be transmitted to and stored in Google Sheets for processing and internal organisation. Access should be limited to authorised Grand X team members and approved service providers.

We may also use:

• • Website hosting and security providers.

• • Email delivery providers.

• • Google services for spreadsheets, website measurement, and analytics.

• • An external event management platform displayed through the Events page.

• • Technical providers that maintain or support the website.

These providers may process limited information only as needed to provide their services. Some providers may process information in countries other than your own.

4. Cookies and Website Analytics

The website uses essential cookies needed for normal operation. If you agree to Statistics cookies, we use Google Analytics 4 to understand website traffic and usage. If you agree to Marketing cookies, we use Meta Pixel to measure page visits and help evaluate advertising on Meta platforms. These optional technologies are not activated before the relevant consent is given. You can change your choices at any time through “Manage consent”. You can also control or delete cookies in your browser settings; disabling some cookies may affect parts of the website.

5. Legal Basis and Consent

Depending on the situation and applicable law, we process information because:

• • You gave consent.

• • Processing is necessary to respond to your request or registration.

• • We have a legitimate operational or security interest.

• • Processing is required to meet a legal obligation.

You may change or withdraw your cookie consent at any time through “Manage consent”. For other consent-based processing, you may contact us. Withdrawal does not affect processing completed before it.

6. Media Consent

If you explicitly agree to photo or video usage, Grand X may use relevant media for event documentation, community communication, publicity, or promotional purposes.

You may withdraw this consent for future use by contacting us. Withdrawal may not affect material already lawfully published or distributed.

7. Children and Young Participants

If you are under 18, please submit personal information or provide media consent only with permission from a parent or legal guardian.

Grand X may request confirmation of parent or guardian permission when appropriate. Parents or guardians may contact us regarding information submitted by a minor.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• • Process the request, registration, or relationship.

• • Maintain appropriate operational records.

• • Meet legal, security, or dispute-resolution requirements.

Newsletter information may be retained until you unsubscribe. Information that is no longer required should be deleted or anonymised.

9. Information Sharing

We may share information with authorised team members and service providers that need it to perform approved tasks.

We may also disclose information where required by law, to protect rights and safety, or to investigate misuse. We do not share personal information for unrelated third-party marketing without permission.

10. Your Rights

Subject to applicable law, you may request:

• • Access to personal information held about you.

• • Correction of inaccurate information.

• • Deletion of information that is no longer required.

• • Restriction of or objection to certain processing.

• • Withdrawal of consent.

• • A copy of information you provided.

To submit a privacy request, contact us using the email address below. We may need to verify your identity before completing the request.

11. Data Security

We use reasonable technical and organisational measures to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

12. External Links and Platforms

Our website may contain links to external websites, social networks, or event platforms. Their privacy practices are governed by their own policies, and Grand X is not responsible for their independent processing.

13. Changes to This Policy

We may update this Privacy Policy when our services, forms, providers, or legal obligations change. The latest version will be published on this page with an updated date.

14. Contact Us

For privacy questions, requests, corrections, or deletion enquiries, contact:

Grand X
Email: info@staging.grandxpal.com
Website: https://staging.grandxpal.com